Effective Date: January 1, 2026
Pro Water Damage Restoration has been serving homeowners and businesses in Keller, Texas since 2005. We respect your privacy and want you to understand what information we collect, why we collect it, and how we keep it safe. This policy explains our practices in plain language.
Information We Collect
When you contact us by phone, through our website, or by email, we collect the details you share with us. That includes your name, phone number, email address, property address, and a description of the water damage or restoration work you need.
If you request a quote or schedule service, we may also collect insurance claim information, photos or videos of the affected area, and notes our technicians take during the job. We only ask for what we need to help you.
Like most websites, we automatically collect basic technical information when you visit, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site working properly.
How We Use Information
We use your information to respond to your call or message, schedule your service, and send a team to your property. We also use it to prepare quotes, process payments, and follow up on the work we performed.
Your contact details let us keep you updated about your appointment, arrival times, and any follow-up visits. If you agree, we may send you occasional tips, reminders, or service updates.
We may use aggregated, non-identifying information to understand how people find our website and improve our services. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies are small files stored on your device that help the site function smoothly.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at 453423789 for help.
We do not use cookies to collect sensitive information like your payment details. Any data collected through cookies is used only to improve your experience on our site.
Analytics and Third-Party Tools
We use trusted third-party tools, such as analytics services, to help us understand website traffic and improve our content. These tools may collect information about your visit, like the pages you view and how long you stay.
We may also use scheduling, payment processing, and customer communication tools that have their own privacy practices. We choose providers that take privacy seriously and use your information only to support our services.
These third parties do not have permission to use your personal information for their own marketing. They only access what is needed to perform their specific function for us.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only when necessary to complete your service or when required by law.
For example, we may share your information with your insurance company if you ask us to help with a claim. We may also share it with subcontractors or vendors who assist with your restoration work, but only to the extent needed to get the job done.
If we are ever required to respond to a legal request, court order, or government inquiry, we will disclose information as required by law. We may also share information to protect the safety and rights of our team, our customers, and the public.
Data Retention
We keep your information for as long as we need it to provide services, maintain accurate records, and meet legal or insurance requirements. This usually means we retain job records for several years after your project is complete.
When your information is no longer needed, we securely delete or destroy it. If you ask us to remove your information and we are not required to keep it, we will do so promptly.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure, but we work hard to keep your data safe. If we ever become aware of a breach that affects your personal information, we will notify you as required by law.
Your Rights
You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct inaccurate details or delete information we no longer need.
If you would like to make a request, just call us at 453423789 or send an email to the address below. We will respond within a reasonable time and help you however we can.
You can also opt out of marketing messages at any time by letting us know. We will still contact you about your active service or account as needed.
Children's Privacy
Our services are meant for adults and property owners. We do not knowingly collect personal information from children under 13.
If you believe a child has shared information with us, please contact us right away. We will delete that information from our records as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information. If we make a significant change, we will make it clear on our website.